![]() We really want to succeed in our mission of "Making it easy for men to dress well" and so I'm truly disappointed to hear that the website didn't quite help you in this regard. Hi Steve Thanks for leaving your feedback with us and I'm sorry to hear that you've had some issues applying your "loyalty vouchers". If you are subscribed to our newsletter, you will frequently receive free shipping promotions and other attractive offers. Unfortunately, postage costs have become more expensive for companies than ever and it is a service we cannot generally offer for free. We absolutely do care for our customers satisfaction and we take all feedback given very seriously. ![]() We have refunded your delivery cost this time as an apology for the poor service received. Alternatively, you can choose DPD next day delivery for £9.95. If this is required, our customer service team can organise this for you. For those customers who feel that EVRi are not a suitable delivery company, we will happily send your order via Royal Mail. This will hopefully help them to ensure that deliveries in your locality will improve going forward. It often comes down to the local courier in your area and we do make sure that every single instance of poor delivery is reported back to EVRi. EVRi deliver 98% of our parcels successfully on time, so I am very sorry you have been one of the few unlucky ones. Best regards Team CTĭear Dan Yards Thank you for leaving your feedback with us and I've very sorry indeed to hear that you believe the delivery service to be poor. I do apologize about the confusion caused. ![]() Finally, the return fee is "per box return" not "per item returned". Regarding your recent return, exchanges are always completely free for as long as you need them and the return fee is there to encourage our customers to work through their shirt issues with us so that we can, in the end, provide them with a perfect shirt. Our customer service team are always here to help and, remember, you are always covered by our 6-month guarantee. We’d recommend you try our useful search tool that enables you to filter shirts according to their weight – heavy, mid, or light. This doesn’t mean that a lighter fabric is a lesser quality than its heavier cousin. We actually have 16 different choices of material and they are all slightly different. Choosing the right fabric can be a daunting process and everybody has a different view – some like “thick” fabrics (Oxford), some like fine fabrics (Poplin), and some prefer something in between (twill). ![]() What is the likely case is that you may have purchased a different weight and weave previously. It is not practical for us to reduce the quality of our best selling products. This is certainly not the case – whenever we change a product, we only ever improve the quality. Baggins It is frustrating – for you and for us – when a customer tells us that our quality is not what it used to be. ![]()
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